MQA | Legal

TERMS OF USE & PRIVACY POLICY

TERMS OF USE

Thank you for using http://ww.mqa.co.uk (the “Website”). Please read the following terms and conditions (the “Terms”) before using the Website which is operated by MQA Limited (company number 09123512), whose registered office is at The Broadgate Tower, Third Floor, 20 Primrose Street, London, EC2A 2RS (“MQA Ltd”, “we”, “our”). By continuing to access and use the Website you are deemed to have understood and agreed to the Terms. If you do not accept these Terms in full, you must stop using this Website immediately.

Disclaimer

MQA Ltd has made every effort to ensure that the information contained in this site is accurate at the time of publication. However, we do not warrant or represent the accuracy, timeliness or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free. No responsibility is accepted by or on behalf of MQA Ltd for any errors, omissions or inaccurate information on the Website or in any materials available therefrom. All product designs and specifications are subject to change without notice. Weights and dimensions may be approximate and should be verified against an engineering drawing or by reference to an actual unit. Metric units are specified, and any Imperial measurements may be conversions from their metric equivalents. Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation warranty or endorsement, express or implied. In no event will MQA Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the Website.

Copyright

All rights, including copyright and database rights, in the website and its contents, are owned by or licensed to MQA Ltd, or otherwise used by MQA Ltd as permitted by applicable law or the copyright holder. You are entitled to view, copy, download and store temporarily such content from this Website on a computer screen, print no more than one copy (no further copies of such material may be made by any means), and store such material in electronic format on disk provided it is for your own personal or internal business use. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. MQA Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. You hereby grant a royalty free, sub licensable, non exclusive, perpetual and worldwide licence to MQA Ltd to copy, store, process, modify, display, disclose, distribute, incorporate, transmit and otherwise use such material. MQA Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.

Trademarks

All names, images and logos identifying MQA Ltd are proprietary marks of MQA Ltd. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. MQA Ltd does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

External links

Any external site that you visit by clicking through a link on this site is outside the control of MQA Ltd and you visit entirely at your own risk. Such websites are for information purposes only and have not been reviewed by MQA Ltd. We accept no responsibility for the content of such websites nor do we accept responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of use links to any other websites.

Software, Downloads, Computer Viruses and Trojan Horses

MQA Ltd does not warrant that the Website or the downloads are compatible with your computer equipment nor that the Website, downloads or its server is free of errors or viruses, worms, bugs or “Trojan horses”. We are not liable for any damage you may suffer as a result of the transmission of any such destructive feature via the Websites or via any file avaliable to download.The software downloads from this site have been thoroughly scanned and tested at all stages of production, but – as with all new software – we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. MQA Ltd cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer. All software and information files that are available for download from the Website are subject to these Terms.

Severability

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from the Terms. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Changes to the Terms

MQA Ltd reserves the right to change the Terms at any time by posting changes online. By continuing to use the Website you agree to be bound by the Terms as amended.

Governing law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

WEBSITE PRIVACY POLICY

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by us. If you have any requests concerning your Personal Data or any queries with regard to these practices, please contact the Data Protection Officer at MQA (dpo@mqa.co.uk).

Please read through this Privacy Policy before submitting any of your personal information to us. You do not need to submit any of your personal information when browsing our websites.

General Overview of Personal Data Collected

Personal Data includes your name and other personal details (meaning data from which you can be identified, including your name, email address and postal address).

We collect personal information from visitors to this website through the use of online forms (for example when you register for more information) and from any email that you send to us. This may include your name, title, and e-mail address. If you register more than once using different email addresses, we will store your data each time you register.

For quality control and training purposes, we may also monitor or record your communications with us.

The Lawful Basis for Processing Personal Data

Our lawful basis for processing your Personal Data when using our websites is created when you give clear consent using the forms on this website.

Use of Personal Data

We process personal information collected via this website for the purposes of:

providing and personalising our services, including customer care, and technical or service support;
dealing with your inquiries and requests;
maintaining information as a reference tool or general resource so that we may improve our services for you; and
providing you with information about our company, new partners and services
on occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

The Retention of Your Data

We will keep your information for as long as is reasonably necessary for the purposes listed in the Use of Personal Data section. If we notice your e-mail address has ceased to function, or you do not open any e-mails we send to you, we shall cease to retain your Personal Data after 12 months. This period may be extended by other legal and mandatory requirements.

For the anonymous tracking of user behaviour, MQA uses Google Analytics, which will retain anonymised data for 26 months.

Storage of Your Data

If you are a business partner, we store your Personal Data in SalesForce – an industry recognised best-practitioner of data security. SalesForce uses extremely secure connection methods and encryption for all Personal Data. For more information: More on SalesForce security

If you have requested that MQA send you news and marketing information, we store your e-mail data using Mailchimp. Again, we are a company that takes data security and privacy very seriously. The link below offers some general information on how this data is secured. More on Mailchimp security

Your Rights and Your Personal Data

You have the following rights with respect to your Personal Data:

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.

a) The right to access the Personal Data we hold on you

At any point you can contact us to request to see the Personal Data we hold on you as well as why we have that Personal Data, who has access to the Personal Data and where we obtained the Personal Data from. Once we have received your request we will respond within one month.
There are no fees or charges for the first request but additional requests for the same Personal Data, or requests which are manifestly unfounded or excessive, may be subject to an administrative fee.

b) The right to correct and update the Personal Data we hold on you

If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

c) The right to have your Personal Data erased

If you feel that we should no longer be using your Personal Data, or that we are unlawfully using your Personal Data, you can request that we erase the Personal Data we hold.
When we receive your request, we will confirm whether the Personal Data has been deleted or the reason why it cannot be deleted (for example because we need it to comply with a legal obligation).

d) The right to object to processing of your Personal Data or to restrict it to certain purposes only

You have the right to request that we stop processing your Personal Data or ask us to restrict processing. Upon receiving the request, we will contact you and let you know if we are able to comply, or if we have a legal obligation to continue to process your data.

e) The right to data portability

You have the right to request that we transfer some of your Personal Data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.

f) The right to withdraw your consent at any time to any processing of data for which consent was obtained

You can withdraw your consent easily by email, or by post (details at the top of this document).

g) The right to lodge a complaint with the Information Commissioner’s Office.

You can contact the Information Commissioners Office on +44 303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Communications from MQA

You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post and email.

You may opt out of receiving information about our products and services by selecting the relevant option on our website or by sending us an email at dpo@mqa.co.uk.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more here www.allaboutcookies.org

The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, MQA can enhance subsequent visits by tailoring our content to match your requirements. Our cookies do not store sensitive or personally identifiable information such as your name, address or credit card details.

Performance cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. They may also show us which email or web page visitors clicked through from in order to visit our website, and whether you opened an email we sent you. Some of these are analytics cookies, set using third-party web analytics software, which allows us to monitor our website traffic. We use Google Analytics cookies to help us do this. This information is not linked to any individual.

Find out more about how Google uses your data or opt out from having your data sent to Google.

We will not pass data collected by cookies to third parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other personally identifiable data submitted by you (for instance when you submit or partially complete a form) to make sure that our communications are as relevant to you as possible. Sometimes we may use this data to highlight MQA news or partner products which we think will be of interest to you based on your use of our websites.

By using MQA’s websites you agree we may place these types of cookies on your device.

Disclosures to Third Parties

We will only disclose Personal Data to other companies within our group of companies, business systems partners, government bodies and law enforcement agencies, successors in title to our business, and suppliers we engage to process data on our behalf.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge our processing of Personal Data in this way. However, we will endeavour to protect all personal information collected through this website in accordance with strict data protection standards.

Changes to this Privacy Policy

This Notice was last updated in May 2018 and will be reviewed annually.

From time to time, we may update this Privacy Policy. When we do we will publish the changes on this website. If you do not agree to these changes, please do not continue to use the website. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on this website.

MQA Website - Privacy Policy

We are MQA Limited, a company registered in England and Wales (company number 09123512), our registered office is at 11 Latham Road, Huntingdon, Cambridgeshire, PE29 6YE ("we/our/us"). We are the data controller in respect of the personal data we hold on you relating to your use of our websites: http://www.mqa.co.uk/ and http://bobtalks.co.uk (“websites”). We respect the privacy of every individual who visits our websites.

Please read through this Privacy Policy before submitting any of your personal information to us. You do not need to submit any of your personal information when browsing our websites.

General Overview of Personal Data Collected

Personal Data means information from which you can be identified, either directly or indirectly, including your name and other personal details such as your email and postal addresses.

We collect personal information from visitors to the websites through the use of online forms (for example when you register for more information) and from any email that you send to us. This may include your name, title, and e-mail address. If you register more than once using different email addresses, we will store your data each time you register.

We collect cookies data, which may be considered Personal Data, as described further under the “Use of Cookies” section below.

For quality control and training purposes, we may also monitor or record your communications with us.

The Lawful Basis for Processing Personal Data

Our lawful bases for processing your Personal Data when using our websites is:

where we need to, to perform and enforce the obligations contained within a contract we are about to enter into or have entered into with you, including our Terms of Use; or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
where we need to comply with a legal or regulatory obligation.

Use of Personal Data

We process personal information collected via this website for the purposes of:

providing and personalising our services, including customer care, and technical or service support;
dealing with your inquiries and requests;
maintaining information as a reference tool or general resource so that we may improve our services for you; and
providing you with information about our company, new partners and services
on occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

The Retention of Your Data

For the anonymous tracking of user behaviour, MQA uses Google Analytics, which will retain anonymised data for 26 months.

Storage of Your Data

The data that we collect from you will be transferred to, and stored at, destinations within and outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. All Personal Data you provide to us is stored on our secure servers.

If you have requested that MQA send you news and marketing information, we store your e-mail data using Mailchimp, whose servers are located in the US. Again, company that takes data security and privacy very seriously. The link below offers some general information on how this data is secured. More on Mailchimp security

Your Rights and Your Personal Data

If you are based in the European Economic Area, you have the following rights with respect to your Personal Data:

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

a) The right to access the Personal Data we hold on you

At any point you can contact us to request to see the Personal Data we hold on you as well as why we have that Personal Data, who has access to the Personal Data and where we obtained the Personal Data from. Once we have received your request we will respond within one month.
* There are no fees or charges for the first request but additional requests for the same Personal Data, or requests which are manifestly unfounded or excessive, may be subject to an administrative fee.

b) The right to correct and update the Personal Data we hold on you

If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

c) The right to have your Personal Data erased

If you feel that we should no longer be using your Personal Data, or that we are unlawfully using your Personal Data, you can request that we erase the Personal Data we hold.
When we receive your request, we will confirm whether the Personal Data has been deleted or the reason why it cannot be deleted (for example because we need it to comply with a legal obligation).

d) The right to object to processing of your Personal Data or to restrict it to certain purposes only

You have the right to request that we stop processing your Personal Data or ask us to restrict processing. Upon receiving the request, we will contact you and let you know if we are able to comply, or if we have a legal obligation to continue to process your data.

e) The right to data portability

You have the right to request that we transfer some of your Personal Data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.

f) The right to withdraw your consent at any time to any processing of data for which consent was obtained

You can withdraw your consent easily by email, or by post (details at the top of this document).

g) The right to lodge a complaint with the Information Commissioner’s Office.

You can contact the Information Commissioners Office on +44 303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Communications from MQA

You may opt out of receiving information about our products and services by selecting the relevant option on our websites or by sending us an email at dpo@mqa.co.uk.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more here www.allaboutcookies.org

The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our websites, MQA can enhance subsequent visits by tailoring our content to match your requirements. Our cookies do not store sensitive information, or information which directly identifies you, such as your name, address or credit card details.

We use performance cookies collect information about how visitors use our websites, for instance which pages visitors go to most often. They may also show us which email or web page visitors clicked through from in order to visit our websites, and whether you opened an email we sent you. Some of these are analytics cookies, set using third-party web analytics software, which allow us to monitor our website traffic. We use Google Analytics cookies to help us do this. This information is not linked to any individual.

Find out more about how Google uses your data or opt out from having your data sent to Google.

We will not pass data collected by cookies to third parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other Personal Data submitted by you (for instance when you submit or complete a form) to make sure that our communications are as relevant to you as possible. Sometimes we may use this data to highlight MQA news or partner products which we think will be of interest to you based on your use of our websites.

By using MQA’s websites you agree we may place these types of cookies on your device.

Disclosures to Third Parties

Other Websites

Our websites may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international basis. Therefore, by browsing the websites and communicating electronically with us, you acknowledge our processing of Personal Data in this way. However, we will endeavour to protect all personal information collected through the websites in accordance with strict data protection standards.

Where we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

We may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe; or
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between the Europe and the US; or
Where countries have been deemed to provide an adequate level of protection for Personal Data by the European Commission, we may transfer your Personal Data to third parties based in those countries.

If you would like further information on the specific mechanism used by us when transferring your Personal Data outside of the EEA, then please contact us using the details provided at the end of this Privacy Policy.

Changes to this Privacy Policy

This Notice was last updated in June 2018 and will be reviewed annually.

From time to time, we may update this Privacy Policy. When we do we will publish the changes on the websites. If you do not agree to these changes, please do not continue to use the websites. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on this website.